11kfb's Privacy Policy — Your Data, Our Responsibility

1Introduction & Scope

11kfb is an international-standard online betting and gaming platform built specifically to serve users in Bangladesh. This Privacy Policy applies to the 11kfb website, mobile app, and all related services.

We believe your personal data belongs to you. That is why 11kfb is fully committed to being transparent about how your information is collected, stored, used, and protected.

• This policy applies to all of 11kfb's digital channels.
• By using the platform, you automatically agree to this policy.
• You will be notified via email and on the platform whenever the policy is updated.
• In case of any dispute, the English version shall take precedence.

2What Information We Collect

11kfb collects only the information necessary to operate its services. We never ask for unnecessary or excessive data. Full details are provided in the table below.

3How Your Information Is Used

11kfb uses your information only for specific, defined purposes. Your data is never sold to third parties for advertising. Protecting your privacy is both a legal and ethical responsibility we take seriously.

• Registration information is used to create and manage your account.
• Financial information is used to process deposits, withdrawals, and bonuses.
• Security analysis is conducted to prevent fraud, money laundering, and other illegal activities.
• Your email and phone number are used to send you promotions and offers tailored to your preferences.
• Anonymous usage data is analyzed to improve platform performance.
• Information may be disclosed to relevant authorities to meet legal obligations.

4Data Sharing Policy

11kfb never sells your personal information to third parties. In certain limited circumstances, a minimal amount of data may be shared, and only on a strictly lawful basis.

• Payment Providers: Mobile Banking, Nagad, Rocket — only the information necessary to complete transactions.
• Identity Verification Services: With authorized institutions for identity verification during the KYC process.
• Law Enforcement: Mandatory disclosure under court order or lawful government request.
• Technology Service Providers: Cloud hosting or analytics — anonymized and covered by contractual data protection agreements.

5Cookie Policy

11kfb uses cookies on its website to enhance your browsing experience and customize the platform to your preferences. Cookies are small text files stored temporarily on your device.

• Essential Cookies: To maintain login sessions and platform security — the platform cannot function without these.
• Performance Cookies: Anonymous data is used for site speed monitoring and error analysis.
• Functionality Cookies: To remember your language preferences and personal settings.
• Analytics Cookies: To understand which pages are used most — fully anonymized.

You can disable cookies at any time through your browser settings. However, some features may not function correctly as a result.

6Data Retention Period

11kfb retains your information only for as long as necessary. Even after account closure, certain data may be kept for a defined period to meet legal requirements.

• Active Account Data: Retained for the duration of the account.
• Transaction Records: Retained for a minimum of 5 years after account closure.
• KYC documents: 5–7 years, as required by law.
• Customer support records: up to 2 years after issue resolution.
• Once the retention period expires, data is securely deleted or anonymized.

7Security Measures

11kfb employs industry-leading technology to keep your data secure. Our security team monitors systems around the clock and responds immediately to any suspicious activity.

• 256-bit SSL Encryption: Bank-grade security across all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Unauthorized access is completely blocked.
• Regular Security Audits: Conducted by independent third-party experts.
• Data Backup: Regular encrypted backups stored on secure servers.

8Your Rights

As an 11kfb member, you have important rights regarding your personal data. To exercise any of these rights, please contact customer support.

• Right to Access Your Data: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under specific conditions.
• Right to Restrict Data Processing: Request that your data be blocked from certain uses.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

9Child Protection Policy

11kfb is strictly for users aged 18 and above. We do not knowingly collect information from or provide services to minors.

• Age verification is mandatory at registration — date of birth must be provided.
• Additional KYC documents may be requested to verify age if there is any suspicion.
• If a minor's data is collected inadvertently, it is deleted without delay.
• Any account identified as belonging to a minor is closed immediately.

10Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our dedicated privacy team. We take every request seriously.

• Email: [email protected] (for privacy-related requests)
• Live Chat: Log in to the platform to get in touch directly.
• A reference number will be issued for every complaint.
• General requests are responded to within 48 hours.